![]() We would need some help to recreate this issue, Please reach out to us at +18008208210 so that we can gather more data. We have not been able to recreate this behavior in 5.21.5 version. Update: We apologies for the inconvenience. A couple of times I’ve had to delete the entire app and reload everything all over again, which means I lost all my text messages. All the employee and sub information is gone. ![]() Over a week ago the app completely stopped working. It takes at least 20-30 seconds to load, 20-30 to text, make a call and even longer of a wait to access voicemail. Update: still freezing, have to manually load each contact back in. Update to the update: still same problems, after a few weeks of no support, no fixes, nothing working…we are testing Ooma office to switch from grasshopper to Ooma, so far it has way more to offer, like call recording. I believe if a company is able to correct the situation they deserve a good review based on the success of repairing the problem. I was able to retrieve my “lost” messages and the freezing is no longer a problem. Arturo was great at explaining in detail and really helped. Thank you for your patience.Īfter a very long wait, I was able to get a proper fix for the app. We have corrected the problem and fix is now available in version 5.21.4(909). We apologies for the inconvenience and sorry about the issues you are having. If it’s a newer client, we most likely do NOT have their number saved, and we are loosing business by not being able to search the call log function in our grasshopper app!!! If this does not get fixed with an update soon, we will have to take our business elsewhere as it costing us money to not have that search function. We now have to either log online via web browser or reverse search out customer base. The new update (which the layout is pretty, but not as functional) no longer allows you to SEARCH the phone numbers that have been called/called us. ![]() We have 100’s of random phone numbers calling us in a short period of time. We have highly appreciated grasshopper for roughly the past three years. I made it last week sometime and I come into work today (Monday morning) and we have a search bar in both the “recent calls” and the “voicemails” !!! WOW! Just WOW!!! I can’t believe my review made a difference, these developers really care and listen to their consumers!! It was actually fixed LAST FRIDAY and I had just missed the email till this morning!! Thank you Grasshopper Team!!*** ***FIXED*** New update missing old CRUCIAL feature **To sign any PDF, simply click the actions icon when viewing a PDF and choose "open in Grasshopper" option. Must be subscribed to the service and be signed in as an admin to use texting So you need to have voice AND data access for the app to work. Note: The app works by calling an access number through your iPhone's regular dialer app after sending a 'heads up' by data to our servers beforehand. Sound professional and stay connected from anywhere, always, with the Grasshopper iPhone app. * Easily detect suspected spam calls with WiFi calling*** * Make and receive calls over WiFi in areas with little or no cellular coverage*** * Easily call extensions on your Grasshopper account * Set up push notifications for missed calls and messages * Text in US now supports MMS and Group messaging capability ![]() * Call and text* using your Grasshopper number (requires working phone service on your iPhone and data access) Grasshopper customers can now run their businesses from anywhere with the new Grasshopper iPhone app: ![]()
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